H. D. FRIPP &SON LTD. is committed to protecting your privacy & the confidentiality of your personal information. In order to comply with privacy legislation, we have developed this privacy policy. Any personally identifiable information about a customer is considered personal information and will be treated in accordance with this privacy policy.

OUR COMMITMENT IS TO;

• protect personal information;
• allow individuals to request information, seek amendments to their personal information; and file complaints against the Broker with our Privacy Officer;
• train and educate staff; and
• develop information which explains those procedures to the public.

1. We will use reasonable means to ensure that client personal information is given a comparable level of protection while being processed by a third party. If not practical to obtain written assurances, we may choose to make written notation in our own file(s).
2. We will identify the purposes for which we collect personal information at or before the time the information is collected
3. We will obtain the appropriate consent from individuals for the collection, use, or disclosure of their personal information, except where the law provides an exception.
4. The personal information we collect will be limited to that which is necessary for the purpose we have identified.
5. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.
6. The personal information we collect will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
7. We will safeguard the security of personal information under our control in a manner that is appropriate to the sensitivity of the information.
8. We will make readily available to individuals specific information about our policies and procedures relating to the management of personal information which is under our control.
9. Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information which is under our control, and may be given access to, and challenge the accuracy and completeness of that information.
10. An individual may address a challenge concerning compliance with the above policies and procedures to our Privacy Officer.

Personal Information request/complaint forms are available by contacting the Privacy/complaints officer at the above address.

Click here to download the Personal Information Request/Complaint Form

H.D. Fripp & Son's Complaint Handling Protocol

Complaint handling has always been an issue that insurers have had to deal with. For years H.D. Fripp & Son has had a formal complaint handling protocol. This protocol provides customers with a formal internal process through which they can lodge complaints and have them reviewed and resolved at the company level.

Certain provinces have now formalized complaint handling protocols through their respective provincial legislation. The province of Quebec has introduced new legislation concerning the handling of complaints.

H.D. Fripp & Son has deciphered these new obligations and has fine-tuned its complaint handling protocol so that it respects the demands of the new legislation.

Notwithstanding any protocol governing our actions, H.D. Fripp & Son and it's employees will, at all times when dealing with a person who has a complaint, act with respect, courtesy and will always respond in a highly professional manner.

If you have any questions concerning H.D. Fripp & Son's complaint handling protocol please do not hesitate to contact:

David Fripp
Complaints Officer
Direct Line: 613-233-1136
Fax: 613-230-1774
david@hdfripp.ca